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Upcoming Event · July 28

When HR Is the Problem: A LinkedIn Live with Natalie E. Norfus

The Blind Spots that are Expensive for Organizations to Ignore

Your HR department is supposed to protect your workplace culture. But what happens when the people responsible for identifying problems become the source of them?

In this live conversation, Natalie E. Norfus will walk through a real case study spanning three investigations over three years at a 7,500-person software development company. Same organization. Different complaints. One consistent pattern.

What You’ll Learn

  • The specific dynamics that allow HR blind spots to compound and persist for years, even with multiple signals present in the system.
  • How inflated performance reviews and avoided conversations create legal exposure you didn’t know you had.
  • Why close relationships among senior leaders quietly undermine perception of fairness in advancement decisions.
  • How process deviations, even when technically defensible, erode employee trust in your systems.
  • The actual cost of ignoring investigation recommendations and what happens when you don’t act.

These patterns show up regularly across organizations. The question is whether you can see them before they become formal complaints.

If you manage HR, lead compliance, or make decisions about organizational culture and accountability, this conversation is essential. Natalie will share what three investigations revealed about the gap between what organizations think they know about their culture and what’s actually happening.

Join us for a live Q&A on JULY 28 where you can ask the hard questions about your own organization.

Register for the LinkedIn Live

The Norfus Firm helps organizations see larger patterns before blind spots become crises. Nearly two decades of investigations across 20+ countries inform this work.